Terms of service
YVORA GENERAL TERMS & CONDITIONS OF SALE
Effective Date: 01.01.2026
1. Overview
1.1. These General Terms & Conditions of Sale (“Terms”) set out the conditions under which Yvora (“Yvora”, “we”, “us”, “our”) sells products (“Products”) to the consumer (“you”) via yvora.net (the “Site”).
1.2. By placing an order on the Site, you accept these Terms.
1.3. Sales through the Site are for personal use only (not for resale or commercial purposes). If you are under the age of majority in your country, you confirm you have parental/guardian consent to purchase.
1.4. Definitions: “Consumer” means a natural person acting for purposes wholly or mainly outside their trade, business, craft or profession; “Order” means your request to purchase Products on the Site; “Contract” means the sales contract formed under 4.3; “Business Day” means a day other than a Saturday, Sunday or public holiday at our place of business.
2. Product Info & Availability
2.1. Product details, references, and prices are displayed on the Site.
2.2. Images are illustrative; colour/texture may vary by device. Rely on the written description and size details.
2.3. We reserve the right to refuse orders placed in abnormal quantities or suspected of resale/fraud. As a guide, we may limit: max 2 identical items and max 10 items per order.
2.4. We may update or discontinue Products at any time. If an item in your basket becomes unavailable before checkout, we will notify you and cancel the affected line(s).
2.5. Items in your basket are not reserved until the order is submitted and accepted.
3. Prices, Duties & Taxes
3.1. Prices are shown in the currency available at checkout for your destination. Shipping fees (if applicable) are shown during checkout.
3.2. Duties/taxes handling:
Destinations with prepaid import charges DDP: the price you pay includes estimated import duties/taxes and related disbursements; no extra charges on delivery.
Destinations without prepaid import charges DAP: local duties/taxes are not included; you act as importer of record and pay any duties/taxes directly to authorities/carrier.
3.3. We use reasonable care to display accurate prices. If we discover a pricing error, we may cancel the order and issue a refund.
3.4. We may change prices at any time, but changes won’t affect orders already accepted.
3.5. VAT/GST invoices: Where required by applicable law, we will issue a VAT/GST-compliant invoice using the details you provide.
3.6. Obvious errors: If a price/error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we are not obliged to supply at the incorrect price and will cancel/refund the affected line(s).
4. Orders & Contract Formation
4.1. To order: select your Product(s), review your bag, provide shipping/billing details, choose payment method, accept these Terms and the Site Terms of Use, then submit.
4.2. After you submit, you’ll get an order confirmation email (acknowledgement only).
4.3. The binding contract is formed when we email you a shipping confirmation for the item(s) dispatched.
4.4. We may decline all or part of an order (e.g., payment authorisation failure, suspected fraud/resale, regulatory restrictions).
4.5. Fraud/abuse: We may cancel, suspend or refuse any Order where payment cannot be authorised or where we reasonably suspect fraud, resale or abuse of promotions. We may report suspected unlawful activity to relevant authorities.
5. Payment
5.1. You agree to pay the order total (Product price, shipping where applicable, duties/taxes as described).
5.2. Accepted methods are shown at checkout (e.g., major cards and approved digital wallets; third-party payment providers are subject to their terms).
5.3. Unless otherwise stated, your payment method is charged when your order ships.
5.4. If payment fails, we’ll cancel the order and notify you.
5.5. Electronic invoices/receipts may be issued based on the details you provide.
5.6. Third-party payment providers: If you pay via a third-party provider (e.g., digital wallet, BNPL), your use of that service is subject to the provider’s terms in addition to ours.
6. Pre-Orders (if offered)
6.1. From time to time we may offer pre-orders. You’ll see an estimated dispatch window on the Product page/checkout.
6.2. Your payment method will be charged when the pre-order ships (unless stated otherwise at checkout).
7. Shipping & Delivery
7.1. We deliver to the countries/regions shown at checkout. We don’t ship to P.O. boxes, freight forwarders, or hotels.
7.2. Delivery timeframes shown at checkout are estimates; customs clearance or carrier issues may cause delays.
7.3. We’ll email tracking details when your order ships.
7.4. Risk of loss passes on delivery to your address; title passes upon full payment.
7.5. Force majeure (delivery): Delivery estimates may be extended for events beyond our reasonable control (e.g., customs delays, carrier disruption, natural disasters, governmental actions, pandemics).
8. Returns & Exchanges
8.1. Our Return & Exchange Policy applies to all online purchases and forms part of these Terms.
8.2. In short: you may return eligible items within 30 days of delivery in original, unworn condition with all tags/packaging.
8.3. Exchanges are typically available for the same item in a different size/colour, subject to stock. If unavailable, we’ll refund per policy.
8.4. (EU/UK Consumers) Right of withdrawal: If you are a Consumer residing in the EU or UK, you have a legal right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party other than the carrier) acquire physical possession of the goods.
8.5. Exercising the right: To meet the withdrawal deadline, send a clear statement (e.g., by email) before the period expires. You may use the Model Withdrawal Form in the Appendix, but it is not mandatory.
8.6. Effects of withdrawal: We will refund all payments received from you (including the standard delivery cost, if any) without undue delay and in any event within 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Refunds will be made using the same means of payment you used for the initial transaction unless you expressly agree otherwise.
8.7. Returns logistics & costs: You must send back the goods without undue delay and in any event no later than 14 days from the day you communicate withdrawal. You will bear the direct cost of returning the goods unless we agree otherwise or the item is faulty/non-conforming.
8.8. Hygiene & exclusions: The statutory withdrawal right may not apply to sealed goods not suitable for return due to health protection or hygiene reasons if unsealed after delivery, customised/personalised items, or goods which are liable to deteriorate rapidly, in each case as permitted by applicable law.
9. Faults & Non-Conformity
9.1. If an item arrives damaged, defective, or not as described, contact Client Services promptly with photos and your order number.
9.2. This does not cover damage from misuse, normal wear, or failure to follow care instructions. Natural variations in premium materials are not defects.
9.3. Where required by law, we will cover reasonable return shipping for faulty items and repair/replace or refund within a reasonable time.
10. Liability
10.1. We do not exclude or limit liability where it would be unlawful (e.g., death/personal injury caused by negligence, fraud).
10.2. Subject to the preceding, we are not liable for indirect or consequential losses. Our aggregate liability arising from a purchase is limited to the amount you paid for the relevant Product(s).
10.3. Site/digital content: To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses arising from use of the Site or digital content provided through the Site.
10.4. Consumer rights preserved: Nothing in these Terms affects statutory rights that cannot be limited/excluded under applicable consumer law (including EU/UK law for EU/UK Consumers).
11. Intellectual Property
11.1. All Yvora trademarks, names, designs, imagery, and content on the Site are owned by or licensed to Yvora and protected by law.
11.2. No rights are granted except as necessary to purchase and use Products for personal use.
12. Governing Law & Jurisdiction
12.1. These Terms are governed by the laws of Singapore.
12.2. Courts of Singapore shall have jurisdiction, without prejudice to any non-waivable consumer protections that apply in your country of residence.
12.3. Mandatory protections: Notwithstanding Singapore law and jurisdiction, EU/UK Consumers retain any non-waivable statutory protections and rights under the laws of their country of residence.
13. Contact
Email: service@yvora.net
14. Force Majeure
We are not liable for any delay or failure to perform our obligations under these Terms if and to the extent such delay or failure is caused by an event beyond our reasonable control, including acts of God, war, terrorism, pandemic, governmental action, labour disputes, failures of suppliers or carriers, or utility/internet outages.
YVORA — TERMS OF USE (WEBSITE)
Effective Date: 01.01.2026
1. Acceptance & Updates
By accessing yvora.net (the “Site”), you agree to these Terms of Use (“TOU”). We may update the TOU from time to time; the latest version will indicate the effective date. If you do not agree, please discontinue use.
2. Accounts & Eligibility
2.1. You may create an account with an email and password. Keep credentials confidential; you are responsible for all activity under your account.
2.2. The Site is not intended for minors. If you are under the age of majority, use the Site only with parental/guardian consent.
3. Privacy & Cookies
3.1. Your personal information is governed by our Privacy Policy.
3.2. We use cookies and similar technologies as described in our Cookies section (within the Privacy Policy or a dedicated Cookie Policy).
3.3. Data protection (GDPR/UK GDPR – short form): We process personal data as set out in our Privacy Policy and in accordance with applicable data protection laws, including the GDPR and UK GDPR where relevant.
4. Acceptable Use
You agree not to:
Provide false information or impersonate another person.
Attempt to bypass security or interfere with Site operations.
Upload content that is unlawful, infringing, harmful, or invasive of privacy.
Introduce malware, scrape the Site, or use automated means not authorised by us.
4.1. Prohibited activities (expanded): You may not (i) use the Site for commercial scraping, data harvesting, or competitive analysis; (ii) reverse engineer, decompile or attempt to extract source code except where permitted by law; (iii) use automated means (bots, crawlers) without our express consent; or (iv) overload or degrade the Site.
We may suspend or terminate access for violations.
5. Electronic Communications
You consent to receive service-related messages (e.g., order updates, security notices) by email/SMS/other electronic means. Messaging/data rates may apply from your provider.
6. Intellectual Property
All content on the Site (designs, text, images, video, audio, code, trademarks, logos, trade dress) is owned by or licensed to Yvora and protected by intellectual property laws. You may use the Site for personal, non-commercial purposes only; no reproduction, modification, or distribution without prior written consent.
7. User Submissions
If you share reviews, images, suggestions, or other content (“Submissions”):
You retain ownership, but grant Yvora a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt, publish, and display such content for marketing and Site operation.
Do not submit content that infringes rights, violates law, or is offensive. We may remove or decline Submissions at our discretion.
7.3. Non-infringement warranty: You warrant that you own or have all necessary rights to any content you submit and that it does not infringe intellectual property, privacy or other rights of any third party. You agree to indemnify us for losses arising from your breach of this warranty to the extent permitted by law.
8. Third-Party Links
The Site may link to third-party sites/services. We are not responsible for their content, policies, or practices. Access is at your own risk and subject to third-party terms.
9. Disclaimers
The Site and its content are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or virus-free access. To the fullest extent permitted by law, we disclaim all warranties not expressly set out in these TOU.
10. Limitation of Liability
Nothing limits liability where unlawful to do so (e.g., fraud, death/personal injury due to negligence). Otherwise, we are not liable for indirect or consequential losses. For paid transactions, see the liability cap in our Sale Terms.
11. Governing Law & Jurisdiction
These TOU are governed by Singapore law. Courts of Singapore shall have jurisdiction, subject to any mandatory consumer protections in your country of residence.
12. Contact
Email: service@yvora.net
APPENDIX: Model Withdrawal Form (EU/UK Consumers)
To: YVORA Pte. Ltd.
Email: [Insert email]
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service ():
— Ordered on () / received on (*): _______________________
— Name of consumer(s): _______________________
— Address of consumer(s): _______________________
— Signature of consumer(s) (only if this form is notified on paper): _______________________
— Date: _______________________
(*) Delete as appropriate.