Frequently Asked Questions
Welcome to YVORA. Below you'll find answers to the questions we're asked most often. If you don't see what you're looking for, email us at service@yvora.net and we'll be glad to help.
Shipping & Delivery
Which countries do you ship to?
We ship internationally.
How much does shipping cost?
Shipping is free. Worldwide.
How long will my order take to arrive?
Orders are processed within 1-2 business days. Estimated delivery times after dispatch are 2-8 business days, depending on your location. You'll receive a tracking link by email once your order ships.
Will I have to pay customs or import duties?
Our prices are DDP, means there are no further costs for customs and import duties for you. We take care of that.
Returns & Refunds
What is your return policy?
We want you to love your purchase. Unworn, unwashed items with original tags attached may be returned within 30 days of delivery.
How do I start a return?
Email service@yvora.net with your order number and the item(s) you'd like to return, and we'll guide you through the next steps.
When will I get my refund?
Once we receive and inspect your return, your refund is issued to your original payment method within 5-10 business days.
Can I exchange an item for a different size or colour?
Yes. Contact us at service@yvora.net and, subject to availability, we'll arrange an exchange.
Payment & Security
Which payment methods do you accept?
Visa, Mastercard, American Express, Google Pay.
Which currency are prices in?
All prices are displayed according to your location. If that shouldn't work, please pick your location from the page's footer.
Is it safe to use my card on your site?
Yes. Payments are processed through Shopify's secure, PCI-DSS compliant checkout, and all transaction data is encrypted. We never see or store your full card details.
Sizing & Fit
How do your sizes run?
Many of our styles are cut as a premium slim, waisted fit. If you prefer a more relaxed feel, we suggest sizing up. Tops are generally offered in XS–L (and numeric sizes such as 34–42 for tailored blouses); men's trousers follow continental sizing (46–52).
How do I find my size?
Each product page lists the available sizes and an individual size guide. If you're between sizes or unsure, email us at service@yvora.net with your measurements and we'll recommend the best fit.
Our Fabrics
What is mercerized cotton, and how is it different from ordinary cotton?
Mercerization is a finishing process in which cotton yarn is treated under tension with a controlled solution. This swells the fibre, giving it a smooth, rounded surface. Compared with ordinary cotton, mercerized cotton has a soft sheen rather than a matte look, takes dye more deeply for richer, longer-lasting colour, is stronger and more resistant to pilling, and holds its shape better through repeated washing. The result is a refined, silk-like hand-feel that still breathes like cotton — which is why we use it for our premium T-shirts.
How should I care for silk?
Silk is a natural protein fibre prized for its lustre, lightness and temperature regulation — cool in summer and warm in cooler weather. To keep it at its best, hand-wash in cool water with a gentle, pH-neutral detergent or dry-clean; avoid wringing, bleach and direct sunlight when drying; and iron on a low setting on the reverse while slightly damp.
How should I care for wool?
Wool is naturally insulating, breathable and odour-resistant, so it needs washing less often than you might expect — airing a garment between wears is often enough. When washing is needed, hand-wash or use a wool/delicate cycle in cool water with a wool-safe detergent, then reshape and dry flat to avoid stretching. Never tumble-dry wool, as heat and agitation can cause it to felt and shrink. Store knitwear folded rather than hung.
How should I care for cashmere?
Cashmere is an exceptionally fine, soft wool valued for its warmth-to-weight ratio. Hand-wash gently in cool water with a cashmere or wool detergent, or dry-clean; press out water without wringing, then dry flat in shape. A small amount of pilling is normal with fine cashmere in the first few wears and can be gently removed with a cashmere comb. Fold to store, and keep it protected from moths during warmer months.
Why do natural fibres sometimes feel or look slightly different between pieces?
Silk, wool and cashmere are natural fibres, so subtle variations in texture, weight and colour are normal and are part of the character of high-quality natural materials rather than a defect.
Still Have Questions?
We're happy to help. Reach our customer-care team at service@yvora.net and we'll respond as soon as we can.