Shipping policy

Shipping Destinations

We ship to the countries and regions shown at checkout. We do not deliver to P.O. boxes, freight forwarders, or hotels.

Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Fees

Free shipping to all served markets

Duties, Taxes & Customs

Destinations with prepaid import charges DDP: the price you pay includes estimated import duties/taxes and related disbursements; no extra charges on delivery.

DDP areas: EU (all member states), USA United Kingdom, Switzerland, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Saudi Arabia, Singapore, Hong Kong, Japan, Macau, Australia, New Zealand, Norway, Iceland, South Korea, Taiwan, Malaysia

Destinations without prepaid import charges DAP: local duties/taxes are not included; you act as importer of record and pay any duties/taxes directly to authorities/carrier.

Delivery Timeframes

Delivery times shown at checkout are estimates only and may vary depending on destination, customs clearance, or carrier performance.

Typical transit times:

• EU: approximately 2–5 business days after dispatch

• Worldwide: approximately 5–10 business days after dispatch

Shipping Carriers

We ship using reputable international carriers such as DHL, UPS, FedEx, or equivalent local delivery partners, depending on destination.

Delivery Issues

Please ensure your shipping address is complete and accurate. If a delivery fails due to an incorrect address, repeated absence, or refusal of the shipment, additional shipping charges may apply.

Force Majeure

Delivery times may be extended due to events beyond our reasonable control, including customs delays, carrier disruptions, natural disasters, governmental actions, or other force majeure events.